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Fix for Elluminate on OU PCs

We are aware that on some of the PCs on campus there may be problems initially with connecting to the Elluminate sessions for the Open University 'Learning in an Open World' conference (22-23 June http://cloudworks.ac.uk/cloudscape/view/2012)

If you have an error message saying "Connection failed" and then a list of messages relating to "Direct call to Direct el16.elluminate.com:2187 failed" and mentioning proxy calls failing and also el16.elluminate.com:80, then hopefully this solution will sort out the connection problem:

1 Start Elluminate from the link provided.

2 If you get a message about connection failed, cancel the connection attempt when it fails. 

3 Enter ‘Tools > Preferences’ within Elluminate Live! 

4 Add your Proxy server details into the fields shown below, then click apply an dclose the box.  Details below are for OU based machines.

Method: HTTPS Proxy Server

Server: wwwcache.open.ac.uk

Port: 80

5 Once the changes have been saved, go to ‘Session > Join Session’ in Elluminate Live! to gain access.

6 For further sessions you should then find that you do not get the error message and you can go straight into the Elluminate session.

For a PDF of these instructions with screen dump download here.